Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.